Privacy Policy

New River Veterinary Emergency Services

New River Veterinary Emergency Services ("we" or "our") takes your privacy seriously. This Privacy Policy applies to all visitors ("you" or "your" or "user") to our website ("Site"). It explains the type of information we collect when you visit our Site and how we use and share that information. Please review this Privacy Policy carefully to understand your rights and options.

You can visit our Site to learn about our veterinary services, submit a job application, and contact us to learn more.

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Changes to This Policy

This Privacy Policy is subject to change. If we make any material changes, we will notify you by placing a notice on the Site before the change becomes effective and will update the effective date accordingly. We encourage you to periodically review this Privacy Policy.
By using this Site, you agree to the most updated Privacy Policy.

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Information We Collect

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Personal Information

"Personal Information" is information that identifies or can be used to identify a natural person. You are not required to provide Personal Information to use our Site, and we will not request Personal Information without your consent.

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Information You Provide

We collect Personal Information that you voluntarily provide through interactive features on our Site, including:

• Pet Portal Registration: First and last name, contact information (including email), and login credentials.

• Inquiries ("Get in Touch" or Chat Feature): First and last name, contact information, and any additional information you share.

• Appointment Booking/New Client Form: First and last name, contact info (email, address, phone), and any additional form information.

• Online Payments/Pharmacy Orders: Payment information and associated contact details.

• Pet Portal Activity: Pet health information (e.g., medications, refill records).

• Newsletter Subscription: Email address and any additional survey responses.

• Employment Application: Professional and employment details (e.g., job title, work history).

• Other Communications: Any contact via email, phone, text, or the pet portal may be recorded.

You may also submit Personal Information via:

• Social media or online forums

• Participation in offers, programs, or promotions

If you provide information about others (e.g., through our New Client Referral Program), you must obtain their consent before sharing their Personal Information with us.

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Messaging Terms & Conditions

By submitting any form on this website and signing up for texts, you consent to receive text messages from NRVES at the number provided, including automated messages and messages related to Customer Care. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP or email us at info@nrves.com. Consent is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.

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Information Collected Automatically

Like most websites, our Site may collect information automatically through cookies and similar technologies, including:

• Browser and Device Data: IP address, device type, browser type, OS version.

• Usage Data: Email open confirmations, access time/date, and referring URLs.

We also use Google Analytics to analyze Site usage and diagnose technical issues. See our Cookie Policy below for details.

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How We Use Your Personal Information

We use Personal Information for the following purposes:

• Provide Services: Operate the Site, process inquiries, onboard pet patients, fulfill orders, and send communications.

• Improve Services: Analyze use trends and improve Site experience.

• Personalize Functionality: Enhance Site usability.

• Marketing Communications: Send newsletters, offers, and event information (with your consent).

• Surveys/Contests: Offer opportunities to participate in feedback and promotional activities.

• Employment Applications: Process submitted applications.

• Legal Compliance and Security: Detect fraud, comply with legal obligations, and protect rights and property.

• SMS Messaging: Send informational or customer care messages related to your use of our Site, appointments, or inquiries.

We may also aggregate and de-identify your information for reporting purposes.
You can limit communications by following the opt-out instructions in the Opt-Out of Correspondence section.

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When We Disclose Your Personal Information

We only disclose Personal Information in the following circumstances:

• Corporate Affiliates: For administration and service delivery.

• Service Providers: For hosting, appointment booking, marketing, analytics, and payment processing.

• Social Media Platforms: When you interact via embedded features on the Site. These platforms may track your activity per their own privacy policies.

• Business Transfers: In the event of a merger, sale, or restructuring.

• Legal Requirements: To comply with subpoenas, laws, or legal processes.

• Protection and Enforcement: To enforce terms, protect operations, and defend rights.

 

Cookie Policy

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What Are Cookies?

Cookies are small text files stored on your device by websites to remember user interactions and enhance your browsing experience. Some cookies last only during your visit, while others persist to recognize your device on return visits.

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How We Use Cookies

We use cookies and similar technologies for:

• Site Operations: Manage sessions, remember preferences, and enable features.

• Analytics: Track usage patterns and improve functionality.

• Social Media: Enable content sharing across platforms.

We use Google Analytics for web traffic analysis. Google may also use this data for its own advertising purposes.

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Can I Opt-Out?

Most browsers accept cookies by default, but you can adjust your settings to block or notify you about cookies. Disabling cookies may affect Site functionality.

To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on. For more info, visit Google's Privacy Policy.

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“Do Not Track” Signals

We do not currently respond to "Do Not Track" browser settings.

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Links to Third-Party Sites

Our Site may contain links to external websites (“Third Party Sites”). These are provided for convenience and informational purposes only.

We do not control these sites, nor how they collect, use, or protect your information. When visiting Third Party Sites, their privacy policies will apply.

We are not responsible for their content, accuracy, or data practices. Please review the privacy policy of any third-party website you visit.

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Security

We implement reasonable safeguards to protect your Personal Information. However, no internet transmission is fully secure, and we cannot guarantee the security of information sent over the web.

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Children Under the Age of 13

Our Site is intended for adults. We do not knowingly collect Personal Information from children under 13. If you believe we have done so, please contact us, and we will delete the information as soon as reasonably possible.

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Opt-Out of Correspondence

You may choose to limit or stop communications by:

• Replying STOP to any text message

• Following unsubscribe links in emails

• Contacting us directly at the email or phone number below

We will process your request promptly.
 

How to Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us:

Email: info@nrves.com
Phone: 540-838-7911

Headquarters: 306 E. Main St. Radford, VA 24141